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Have a question about your search, a claim, or our service? We're here to help.
Frequently asked questions
Is the search really free?
Yes. Searching is 100% free with no obligation. We only charge a 10% success fee if we help you successfully claim unclaimed money and you receive the funds.
How long does a claim take?
Processing times vary by agency. ASIC claims typically take 4-8 weeks. ATO superannuation claims can take 2-6 weeks. State revenue offices vary from 4-12 weeks. We keep you updated at every step.
Is my information safe?
Absolutely. Your data is encrypted in transit and at rest, stored securely in Australian data centres, and protected by row-level security. We never sell your data. See our Privacy Policy for full details.
Can I search for someone else?
You may search on behalf of someone with their explicit consent, such as a family member. You must have the legal authority to act on their behalf for claiming purposes.
For privacy-related enquiries, please email privacy@windfall.com.au